Deciphering nbn® co’s service classes
When an address is added to the nbn® network, it is assigned a service class. These service classes assist both nbn® co and service providers to quickly identify which technology is available at a particular property, if it’s planned for service, currently serviceable, currently in service and if the required hardware has been installed to connect.
Below is the current list of service classes:
| Service Class | Service Class Definition |
|---|---|
| 0 | Planned to be serviced |
| 1 | Serviceable by Fibre, no Drop in place, no NTD |
| 2 | Serviceable by Fibre, Drop in place, no NTD |
| 3 | Serviceable by Fibre, Drop and NTD in plac |
| 4 | Planned to be serviceable by Fixed Wireless |
| 5 | Serviceable by Fixed Wireless, NTD not installed or antenna |
| 6 | Serviceable by Fixed Wireless, NTD and antenna installed |
| 7 | Planned to be serviceable by Sky Muster™ satellite |
| 8 | Serviceable by Sky Muster™ satellite but no satellite dish or NTD in place |
| 9 | Serviced by Sky Muster™ satellite (dish and NTD in place) |
| 10 | Planned to be serviced by Copper FTTN/FTTB (as yet not serviceable) |
| 11 | Serviceable by Copper FTTN/FTTB, Copper lead-in required |
| 12 | Serviceable by Copper FTTN/FTTB, Copper lead-in required |
| 13 | Serviceable by Copper FTTN/FTTB, all infrastructure in place |
| 20 | Serviceable by HFC |
| 21 | Premises within HFC footprint, no drop, wall plate or NTD |
| 22 | Premises within HFC footprint, drop in place, no wall plate or NTD |
| 23 | Premises within HFC footprint, drop and wall plate in place, no NTD |
| 24 | Premises within HFC footprint, drop, wall plate and NTD in place. |
The Drop is the connection device which is installed on the outside of a property.
The NTD stands for Network Termination Device and installed on the inside of a property.
Service classes may change as the rollout of the new network progresses.
Service classes can be confusing so the easiest way to check nbn® availability at your premises is by using our address checker.