Disaster Support
Australia is well-known for its harsh and unforgiving climate. Sadly, it often impacts our rural and remote communities the most. The Lismore floods in 2022 are a perfect example of this reputation in action.
As an organisation, rural and remote Australians are more than just our customer-base, you form the community in which we belong.
Here are some of the ways we can help:
- No notice period required for cancellations at affected premises
- 30-day FREE nbn access plan when you’re back on your feet and ready to reconnect
- FREE relocation of your service to a new address *Must be serviceable by Skymesh
- Arrangement of payment plans if you’re experiencing financial hardship.
Is there another way we can help you? Please reach out.
Ex-Tropical Cyclone Alfred – nbn® Funding
Skymesh customers affected by ex-cyclone Alfred may also be eligible for financial support. If you meet certain criteria, nbn co may provide a service credit to help with disruptions to your nbn service.
What can I claim?
- $50 ex GST service credit if your nbn access service was interrupted for at least 24 hours; OR
- $300 ex GST service credit if your home or business with an nbn service became uninhabitable
How do I apply?
To apply, please follow these steps:
- Provide details about your home or business premises, including if it became uninhabitable or if you have had a service disruption. We require the date your service was affected, service address, and details of relief sought.
- Successful applicants receive a service credit for the relevant amount.
Eligibility:
- You experienced either of the following between 7 March 2025 and 30 April 2025, resulting from ex-cyclone Alfred (a) nbn access service interruption of at least 24 hours, or (b) your home or business premises with an nbn access service became uninhabitable.
Any credits you receive will go towards helping reduce your nbn access service costs. Credits cannot be transferred or redeemed for cash or anything else. For more information, please reach out to our support team.
