Schedule of Fees
Starting from September 1, 2023, we are implementing a minor adjustment to our fee structure.
If you’re ever in need of assistance with payment, please don’t hesitate to reach out to us.
Call us on 1300 759 637 to discuss your options today.
| Description | Amount |
|---|---|
| Set-up Fee | $0.00 |
| Activation Fee | $0.00 |
| Delivery Fee | $0.00 |
| Card Surcharge | 1% (from 1 September 2023) |
| Declined Payment Fee | $2.50 |
| Late Payment Fee | $12.50 |
Frequently asked questions
Why did you introduce the card surcharge?
We are charged a fee by our payment provider for each customer payment that is made using a card. We are introducing the surcharge for our customers because we’re unable to keep absorbing these costs.
Why did you start charging late payment fees?
If a customer doesn’t pay on time our staff need to spend time following that up. We are introducing a late fee for our customers because we’re unable to keep absorbing the associated costs of chasing late payments. This fee can be completely avoided by ensuring you are able to pay by the agreed date.
When will you start applying the surcharge?
The surcharge won’t be levied by SkyMesh until on, or shortly after, the notified date. Customers who pay by card will be liable for the surcharge in the schedule above from the notified date.
Why does my payment include a card surcharge?
After the introduction of the card surcharge, it will only have been levied if you pay by card.
Think you’ll be late with a payment?
Avoid fees and give us a call 1300 759 637