From time to time our customers will have issues that need to be addressed. Rather than have those issues turn into disagreements we have a formal Complaints Handling Process that almost always resolves our customers’ issues, quickly and efficiently.
Actual speeds
Data speeds for the Service are variable and are suitable for basic Internet connectivity. The actual speed you will experience at any given time will vary depending on various factors including network (signal, proximity, line of sight or congestion), location (modem placement, distance from the wireless tower, geography, obstructions), weather, hardware and software.
Your speed will typically be less than the limits imposed by the wholesale network. When we have enough reliable data, we will publish typical busy-period speeds.
Speeds may differ from third-party mobile access services on the same network.
See what’s available at your property
