Have you been unable to arrange an nbn® installation and connect to the network due to an addressing issue?
This can sometimes occur in regional locations when:
- nbn® does not know your address or premises exists
- Knows your premises by a different name or address
- Has incorrect latitude and longitude coordinates for your property resulting in a failed installation.
See what’s available at your property
If you think you’ve been affected by this, supply your address details above and we’ll speak to nbn® on your behalf.
Within the last 6-months, we’ve helped 1,000 + customers with nbn® addressing issues successfully connect to the nbn® Fixed Wireless and Sky Muster® networks.
How does the ‘desk check’ service work?
Submit your address and contact details above. Our specialist sales team will then check your address and submit a query to the nbn® to rectify any anomalies.
The whole process typically takes just 48 hours.
Once your address is correctly listed with the nbn®, you’ll then be able to progress with an order for the available nbn® service at your address.
The desk check is FREE and you are under no obligation to connect via Skymesh once an address correction has been completed.
Download the My Skymesh app
You can now manage your account, track your data usage, and talk to our support team right from your phone. Download our app today which is available for both iOS and Android.
