Do you know what to expect during a Fixed Wireless installation?

How to set up Fixed Wireless internet is an important part of securing reliable internet connections in any region. If you live in areas without access to fixed-line services, setting up a Fixed Wireless nbn® connection can be your best option.

That’s why it’s important to understand each step involved. Read on to learn how Skymesh can help you through these steps so you can get the reliable internet you need.

Step #1: Find out if your property is eligible for a Fixed Wireless connection

To have Skymesh’s Fixed Wireless internet service installed on your premises, you must check that the service is available in your area – just enter your address on our website to see which service is available.

Follow the prompts and provide some basic information to get started with the sign-up process. If you encounter any issues or your address isn’t listed, feel free to reach out to us for support.

Choose a plan that meets your needs

If our Fixed Wireless upgrade or service is available, you can proceed by choosing a plan and calling our sales team to get connected. Before ordering, think about how much data you and your household or business typically use, whether for online meetings, streaming or emailing. We offer detailed information on various plans to help you make an informed decision.

Having trouble making a decision? No worries; our friendly team is ready to provide personalised recommendations. We understand that navigating these options can be challenging, so don’t hesitate to ask for advice. Our Brisbane-based customer service team is well-versed in addressing the unique needs of regional customers. You can reach out to us for guidance if you need it.

Step #2: Make an appointment with an nbn-accredited technician

Once it’s confirmed that Fixed Wireless is available in your location and you’ve finished the sign-up process, the Skymesh team will arrange an nbn Fixed Wireless installation appointment with an nbn-accredited technician. You’ll be notified in advance about the appointment details, so you’ll know exactly when to expect the technician.

Keep in mind: Standard installations generally take a few hours

The installation step involves finely tuned processes like fixing the antenna, routing the wiring and configuring the equipment to ensure optimal performance. It can take a few hours to account for all necessary steps and accommodate any unexpected but needed adjustments. Depending on your property’s layout and technical requirements, the duration may vary slightly.

Step #3: Prepare your property for the installation process

Ideally, your nbn connection box should be in a central location to ensure optimal coverage and connectivity throughout the space.

Picking a central location distributes the wireless signal evenly throughout your property, reducing dead zones. This location should also be easily accessible for both the technician and for future management of equipment or connections. In addition, the installation site must be close to a power outlet, which is required to power the nbn connection box. The installer can provide advice on where the network termination device (NTD) should be installed if required.

An activation and test will typically follow after installation

After installing the antenna and nbn connection box, the technician will conduct a series of tests to verify that the signal is being received properly and that the connection is stable.

These include Fixed Wireless signal strength & testing, ensuring that all components are properly configured and verifying that your devices can connect to the internet smoothly. They will then activate the service, which should be completed within 24 hours.

Once activated, you can connect your devices to the nbn connection box using a Wi-Fi router and enjoy high-speed broadband access.

Troubleshooting common issues post-installation

Tip #1. If you’re having connection problems, check the signal strength and the antenna installation

If you experience connectivity issues, start by checking the signal strength on your nbn connection box; the indicator lights should show a steady or blinking green light.

A solid or blinking green light on your connection box signifies a healthy signal. If the lights aren’t functioning correctly, this could be your first hint there’s an issue. Signal quality may also be affected by external factors like strong winds or physical obstructions, so inspect the outdoor antenna thoroughly.

If there are no clear obstructions or problems that you can determine, reach out to Skymesh’s customer service; we’re happy to help.

Tip #2. Please contact us about any activation or connectivity problems

If the activation after your nbn Fixed Wireless installation process takes longer than 24 hours or there are persistent connectivity issues, contact us.

Provide specific details about your installation and any problems you’re experiencing to help our team troubleshoot more effectively. Our support team is well-equipped to resolve connectivity issues quickly, ensuring your Fixed Wireless service operates as intended.

Key Points to Remember

The article details the process for setting up Fixed Wireless internet, from confirming availability to completing the installation and troubleshooting potential issues. Skymesh coordinates the installation, ensuring optimal equipment placement and connectivity for high-speed internet access in regional areas.

Here are the key points to remember from the article:

• Check if Skymesh’s Fixed Wireless service is available in your area by entering your address on our website.
• Choose a plan that fits your data usage needs, with personalised recommendations available from the Skymesh team.
• Skymesh will coordinate an installation appointment with an nbn-accredited technician after confirming availability.
• Ensure the nbn connection box is installed in a central location with easy access to power for optimal signal distribution.
• Make sure the outdoor antenna installation site is clear of obstructions for better signal reception.
• The technician will test the connection and signal strength, with service typically activated within 24 hours after installation.
• If connection issues arise, check the signal strength on your connection box and see if there are any obstructions to the antenna.
• Contact Skymesh support for assistance with any activation or connectivity problems, providing specific details for quicker resolution.